Terms & Conditions

These Terms apply to services provided by:

Throughout these Terms:

Organisation

Dominis Learning

Address

16 Vernon Close, Sutton Coldfield, England, B74 4EA

Email

info@dominislearning.com

Telephone

+44 7709 252005

Because many Dominis students are under 18, enrolment should normally be completed by a parent, guardian or other adult authorised to act for the student.

Students aged 18 or over may enter into an agreement directly where appropriate.

The exact content, duration, timetable and format will depend on the programme selected.

We aim to provide clear and accurate information before purchase.

If a material error is identified in programme information, pricing or availability, we may correct the error and contact the customer before proceeding.

A student’s place is normally confirmed only after the required registration and programme confirmation, and payment or a payment arrangement, have been completed.

Submitting an enquiry or attending a free demo does not automatically guarantee a place in a particular class, programme or tutor schedule.

Places may be subject to availability.

Incorrect academic information can affect the suitability of teaching materials. Parents should therefore notify Dominis promptly if information changes.

Where offered, a free demo session allows a student or parent to experience our teaching approach before enrolling.

Dominis may limit the number of free demo sessions available to an individual student.

Where appropriate, parents may request a preferred tutor, but tutor requests cannot always be guaranteed.

Where reasonably possible, we will arrange a suitable replacement to minimise disruption.

A change of tutor does not by itself end the student’s enrolment where the educational service can continue appropriately.

Session times are communicated before or during enrolment. Parents and students are responsible for checking the current timetable and joining lessons at the scheduled time.

Where a significant change is necessary, we will aim to provide reasonable notice wherever practicable.

Repeated lateness or absence can affect academic progress.

Dominis cannot guarantee that missed learning will be fully recovered where the student repeatedly fails to attend.

Students should join from an environment suitable for learning.

Parents and students are responsible for maintaining suitable internet access and equipment on their side.

the lesson may still be treated as having been provided, depending on the circumstances.

Where a significant technical problem originates from Dominis and prevents the service being delivered, we will take reasonable steps to provide an appropriate remedy, such as rearranging the affected session where appropriate.

Nothing in these Terms removes statutory rights relating to services that have not been supplied with reasonable care and skill.

Dominis aims to maintain a respectful and productive learning environment.

Serious or repeated breaches may result in removal from a session or termination of enrolment.

For interactive online tuition, students may be required to keep their camera switched on where this forms part of Dominis’ classroom expectations, subject to reasonable safeguarding, accessibility and individual considerations.

Microphones should normally remain muted unless the tutor asks the student to speak or participation requires otherwise.

Communication between students and tutors must remain professional, educational and appropriate.

Students and tutors should use only approved Dominis communication channels.

Safeguarding concerns should be reported in accordance with our Child Safety & Safeguarding Policy.

Lesson links are provided only for registered participants.

any private session link without permission. Dominis may remove unauthorised participants from a session.

Submission requirements and deadlines may vary by programme.

Regular completion of assigned work is strongly encouraged because student progress depends partly on practice outside tuition sessions.

Students must use these platforms appropriately and comply with relevant platform rules.

Use of third-party platforms may also be subject to those providers’ own terms and privacy notices.

Current fees will be communicated before enrolment or displayed with the relevant programme.

Unless otherwise stated, parents are responsible for ensuring payment is received by the applicable due date.

Dominis may accept payment through authorised payment methods communicated at enrolment or checkout.

Parents confirm that they are authorised to use the payment method provided.

Where payment is processed by a third-party payment provider, that provider may handle payment information under its own terms and privacy arrangements.

before entering into the arrangement.

Where an automatic renewal arrangement applies, statutory consumer protections remain unaffected.

Dominis may revise fees for future tuition periods or future purchases.

Where an ongoing programme is affected, we will provide appropriate information about the change before the revised fee takes effect.

A change will not retrospectively alter fees already properly paid for completed services.

after appropriate notice, depending on the circumstances.

Any action taken will remain subject to applicable consumer law and the terms agreed at enrolment.

The applicable notice period and any rescheduling or refund entitlement will depend on the specific programme and our current Refund & Cancellation Policy.

Where a student cannot attend a scheduled session, parents should provide the notice stated in the applicable programme policy.

Where the programme requires 24 hours’ notice, rescheduling may only be available when that required notice has been provided.

Late cancellation, non-attendance or insufficient notice may result in the session being treated as used, except where applicable law or exceptional circumstances require otherwise.

The exact rule is communicated clearly before purchase.

Where a consumer enters into an eligible service contract online, by telephone or otherwise at a distance, UK law may provide a 14-day cancellation period beginning after the contract is entered into.

This statutory right is separate from Dominis’ ordinary lesson cancellation policy.

A parent may ask Dominis to begin tuition before an applicable 14-day cooling-off period has expired.

Where the law permits, if services have already been provided following such a request and the parent later cancels within the cooling-off period, the parent may be required to pay a proportionate amount for services already supplied.

Any legally required request or acknowledgement relating to early performance is recorded during checkout or enrolment.

Nothing in these Terms is intended to remove rights a consumer has under UK law.

Detailed arrangements are set out in our separate Refund & Cancellation Policy.

Where Dominis cancels a paid session and no suitable alternative is provided, an appropriate credit, rescheduling option or refund may be offered according to the applicable circumstances and legal requirements.

Where appropriate, we will consider the seriousness of the situation and whether reasonable notice can be provided.

Dominis aims to provide structured, high-quality academic support. However, academic outcomes depend on multiple factors, including:

For this reason, Dominis does not guarantee a particular examination grade, school admission, university offer or academic result.

Advice provided by tutors or academic advisers is intended to support learning and educational decision-making.

because these can change independently of Dominis.

Mock results are not official examination grades and do not guarantee final examination outcomes.

Unless stated otherwise, these resources are supplied for the registered student’s personal educational use only.

Dominis owns or licenses the intellectual-property rights in its original website content, course materials, branding and educational resources.

where this has been appropriately communicated.

Students and parents must not independently record, reproduce or publish lessons without permission.

Recording arrangements should also be read together with our Privacy Policy.

Students retain appropriate rights in their original work.

Student work will not be used publicly for promotional purposes without an appropriate basis or permission where required.

Where students or parents receive an account, login details must be kept secure.

Any suspected unauthorised access should be reported promptly.

Personal information is handled in accordance with our Privacy Policy.

The safety of children is a priority.

Safeguarding concerns may be reported or shared with appropriate authorities where necessary to protect a child.

Our website or learning services may include links to or integrations with third-party platforms.

Dominis is not responsible for the independent content or practices of third-party websites, although we aim to select services appropriate for our operations. Users should review relevant third-party terms where appropriate.

We aim to keep our website and online services available, but cannot guarantee uninterrupted access at all times.

We will take reasonable steps to restore affected services.

Dominis will not be responsible for delay or failure caused by circumstances reasonably outside our control where the law permits.

Where possible, we will seek a reasonable alternative arrangement.

Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded.

Under the Consumer Rights Act 2015, consumer services include an implied requirement that they are performed with reasonable care and skill. The Act also limits attempts to contract out of certain statutory rights.

Where these Terms conflict with a mandatory statutory right, the statutory right will prevail.

Nothing in these Terms excludes liability where exclusion would be unlawful. In particular, we do not seek to exclude liability for matters that cannot legally be excluded or restricted.

Subject to those protections, Dominis is not responsible for losses that were not reasonably foreseeable as a result of a breach or that arise from circumstances outside the scope of the educational service supplied.

This clause should be interpreted consistently with applicable consumer law.

If a parent or student is dissatisfied with a Dominis service, we encourage them to contact us promptly so the concern can be investigated.

Where Dominis maintains a separate Complaints Policy, that procedure will apply.

Organisation

Dominis Learning

Address

16 Vernon Close, Sutton Coldfield, England, B74 4EA

Email

info@dominislearning.com

Telephone

+44 7709 252005

The latest version will be published with an updated revision date.

Material changes affecting an existing paid arrangement should be communicated appropriately and will not remove statutory consumer rights.

If any provision of these Terms is found to be unlawful or unenforceable, that does not automatically make the remaining provisions invalid.

The remainder of the Terms will continue to apply to the extent permitted by law.

If Dominis does not immediately enforce a particular provision, this does not necessarily mean we have waived the right to enforce it later.

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer rights regarding jurisdiction that apply to the individual customer.

Nothing in this provision is intended to deprive a consumer of protections provided by applicable law.

These Terms should be read together with the relevant Dominis policies:

Where a programme contains additional clearly communicated terms, those terms may also form part of the agreement.

Questions about these Terms can be sent to:

Organisation

Dominis Learning

Address

16 Vernon Close, Sutton Coldfield, England, B74 4EA

Email

info@dominislearning.com

Telephone

+44 7709 252005