Cancellation & Refund Policy

Different programmes may have additional conditions where these are clearly communicated before enrolment.

If a student cannot attend a scheduled lesson, the parent or student should notify Dominis as early as possible.

At Least 24 Hours’ Notice

Where cancellation is received at least 24 hours before the scheduled lesson, Dominis may offer:

A replacement session cannot always be guaranteed at the exact time requested.

Where a lesson is cancelled less than 24 hours before the scheduled start time, the session will normally be treated as used and may not qualify for a refund or replacement session.

This is because the tutor’s time has already been reserved and may not reasonably be reallocated at short notice.

This does not affect any statutory consumer rights that apply.

A no-show will normally be treated as a completed/used session and will not ordinarily qualify for a refund or rescheduling.

Students should join sessions on time. If a student joins late, the lesson will normally still finish at the originally scheduled time because the tutor may have another commitment immediately afterwards.

The missed time will not normally be added to the end of the lesson.

We recognise that genuine emergencies can occur. Where a late cancellation results from an exceptional circumstance, Dominis may consider the situation individually.

Examples might include an unexpected emergency or another serious circumstance outside the family’s reasonable control.

Any discretion exercised by Dominis does not create an automatic entitlement for future cancellations.

Parents should contact the Academic Support Team rather than arranging alternative lesson times privately with tutors.

Small-group tuition operates differently from 1-to-1 tuition because the lesson continues for the other enrolled students.

This is communicated clearly when a student enrols in a group course.

Because tutor capacity and class places are reserved in advance, different cancellation arrangements may apply to these programmes.

Any programme-specific cancellation terms will be displayed or communicated before payment or enrolment. Such terms will always remain subject to applicable statutory consumer rights.

Parents who wish to stop an ongoing tuition programme should contact Dominis in writing.

Any lessons already delivered remain payable. Sessions already booked within the normal cancellation period may also remain chargeable where the applicable cancellation conditions have been clearly communicated.

Future amounts will be handled according to the payment plan and programme terms agreed at enrolment.

Where a parent purchases a package of lessons in advance:

We do not apply a blanket rule that automatically forfeits all unused prepaid fees, because UK consumer terms must be fair and transparent.

Discounts, early-bird prices or promotional offers may have specific booking conditions. Where additional cancellation conditions apply, they will be made clear before purchase.

A promotional price does not remove statutory consumer rights.

No refund is applicable to a free demo because no tuition fee has been charged.

If a student cannot attend a booked demo, we ask parents to inform us in advance so the slot can be offered to another student.

Repeated missed demo bookings may be subject to availability before another free session is scheduled.

Where Dominis cancels a paid lesson, we will normally provide an appropriate remedy. Where no suitable alternative is provided, a credit or an appropriate refund may be offered.

A change of tutor does not automatically count as cancellation of the educational service. Where a tutor becomes unavailable, Dominis may offer another suitable tutor so that tuition can continue.

UK consumer law may provide a 14-day cancellation period after the service contract is entered into. Where this statutory right applies, a consumer can generally cancel during that period without giving a reason.

This legal cancellation right is separate from the 24-hour lesson cancellation rule.

Many parents want tuition to begin immediately rather than waiting 14 days. Where applicable, Dominis may ask the parent to expressly request that tuition begins during the statutory cancellation period.

If a parent makes that request and subsequently exercises the statutory right to cancel, they may be required to pay for the proportion of the service already supplied up to the point of cancellation.

For example

A parent purchases a 10-session programme and expressly asks for lessons to start immediately. If eligible statutory cancellation is later exercised after two lessons have already been supplied, the refund may take account of the proportionate value of those services already delivered, subject to the applicable legal requirements.

the statutory right to cancel can cease once the service has been fully performed.

Our enrolment process records the necessary request and acknowledgement where this applies.

Where a valid statutory cancellation applies, Dominis will process the refund in accordance with applicable consumer law.

Where tuition has already begun following an appropriate request from the consumer, a proportionate amount for services already supplied may be deducted where the legislation permits it.

Under the Consumer Contracts Regulations, applicable reimbursements are generally required within 14 days of the trader being informed of the cancellation, subject to the relevant rules.

However, this does not remove any legal remedy available where the educational service was not provided in accordance with applicable consumer law.

The Consumer Rights Act 2015 requires consumer services to be carried out with reasonable care and skill.

If a parent has concerns about the quality of a lesson, they should contact Dominis promptly.

We will review the matter and determine an appropriate response. Depending on the circumstances, this may include:

A refund is not automatically due simply because a student or parent preferred a different teaching style, but legitimate service-quality concerns will be investigated.

A student not achieving a hoped-for grade does not, by itself, create a right to a refund where the agreed educational service was properly supplied.

Where a refund is approved, we will normally return the money using the same payment method used for the original transaction, unless another method is agreed or reasonably required.

For statutory cancellations, the Consumer Contracts Regulations generally require reimbursement using the same payment method unless the consumer expressly agrees otherwise, without imposing a reimbursement fee.

Bank or payment-provider processing times may mean that the refunded amount appears later than the date on which Dominis issues it.

Once an eligible refund has been approved, Dominis will aim to process it promptly.

Where a statutory cancellation right determines the refund deadline, we will follow the legally applicable period. For other discretionary refunds, parents will be informed of the expected processing timeframe.

Unless otherwise agreed for a legitimate reason, refunds will normally be returned to the person or payment method from which the original payment was received.

This helps protect customers and reduce fraud.

without prior approval from Dominis.

Where a parent wishes to transfer unused eligible tuition to a sibling, they may contact the Academic Support Team. Approval will depend on:

and is not automatic.

Where Dominis makes a substantial change to a paid programme that materially alters what was agreed, we will communicate with affected families and provide an appropriate option according to the circumstances.

Requests should be submitted through an official Dominis communication channel.

A request is not considered finally approved until Dominis confirms the outcome.

Organisation

Dominis Learning

Address

16 Vernon Close, Sutton Coldfield, England, B74 4EA

Email

info@dominislearning.com

Telephone

+44 7709 252005

If you disagree with a cancellation or refund decision, you may raise the matter through our Complaints Procedure.

before responding.

Nothing in this policy is intended to exclude, restrict or replace rights that consumers have under applicable UK law.

In particular, services supplied to consumers are subject to statutory protections, including the requirement to provide services with reasonable care and skill.

Where this policy conflicts with a mandatory statutory right, the statutory right will take priority.

This policy should be read together with: